Georgia Security Guard License Practice Exam 2025 – 400 Free Practice Questions to Pass the Exam

Remaining calm and using verbal de-escalation techniques is the most effective and appropriate response to aggressive behavior from an individual. This approach helps to defuse the situation by lowering tensions and preventing further escalation of aggression. By maintaining a composed demeanor and using measured language, a security guard can help to reassure the individual and foster a more peaceful environment.

Verbal de-escalation can involve active listening, acknowledging the person's feelings, and communicating in a non-threatening manner. This can lead to a resolution without the need for physical confrontation, which could lead to injuries or further confrontations.

On the other hand, an aggressive confrontation could provoke the individual further, increasing the risk of violence and endangering everyone involved. Ignoring the behavior may allow the situation to escalate unchecked, potentially leading to more serious incidents. While calling management might be necessary in some situations, relying solely on that without attempting to de-escalate first could increase the likelihood of conflict.